Work Experience

Sales & Marketing

  • Held 10–15 weekly face-to-face meetings with qualified business leads, effectively communicating tailored technology solutions and pricing options to meet their specific needs. Managed a demanding schedule with punctuality and preparedness, ensuring each meeting was productive and professional.

  • Led field sales and designed custom hardware and software for clients. Performed on-site demos and provided full training after sales. Managed CRM and sales pipeline with Salesforce. Built strong client relationships, tracked industry trends, and kept offerings competitive.

  • Delivered expert product training and compelling demonstrations across diverse retail territories, ensuring thorough knowledge transfer and customer engagement. Forged strategic partnerships with store leadership to enhance brand visibility. Amplified brand awareness through innovative in-store campaigns and effective field merchandising, creating memorable customer experiences and maximizing retail impact.

    • Demonstrated comprehensive knowledge of Nespresso product portfolio, brewing techniques, and flavor profiles to educate consumers
      and drive informed purchasing decisions

    • Conducted interactive coffee tastings and product demonstrations for customers weekly

    • Generated sales revenue through personalized product recommendations and consultative selling approach at retail locations and events

    • Identified customer preferences and lifestyle needs to recommend optimal Nespresso machine and capsule selections

    • Collaborated with retail partners to optimize product placement and point-of-sale materials, improving brand visibility

    • Stayed current with new product launches and industry trends through continuous learning and certification program

Hospitality

  • Boosted sales by 15% by matching products to customer needs. Improved team work, cut costs, and made scheduling and inventory easier. Trained staff, managed front-of-house, and increased customer satisfaction.

  • Developed and sold new drinks, raising sales by 25% in six months. Ran seasonal promotions, increasing beverage sales by 400%. Led customer engagement efforts and staff training programs.

  • Managed daily café tasks, trained staff, and improved customer service. Handled scheduling, inventory, and sales accurately. Created seasonal menus, guided new hires, and supported staff growth.

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